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Our Guarantee
| Our Spring Tune-Up No Breakdown Guarantee | If you are not completely satisfied
with our Spring Tune-Up, it's free. Additionally, if you received a tune-up from Tidewater Service Agency and your air
conditioner should break down during this cooling season and we repair it, we will refund your your tune-up cost.
|  | | Satisfaction | Any new properly
installed, quality heating and air conditioning system should be virtually trouble-free. In the unlikely case Tidewater Service
installs a system that is a nuisance or has unresolved problems, we will make any repairs, replace the equipment, or even
return your money within the first year to ensure your total satisfaction.
| | | Comfort | If your system
breaks down and cannot be repaired within 24 hours of your first call (within the first year after installation), we will
provide temporary cooling until we can resolve the unfortunate conditions. | | Heat Exchanger
| Most
furnaces come with at least a 20 year warranty on the heat exchanger. However, to us it doesn't make any sense to replace
the heart of the system instead of just replacing the whole furnace. That's why if your heat exchanger fails in the first
year after installation, we will replace your entire furnace - free of charge. | | | Compressor | Like a heat exchanger
in a furnace, the compressor in an air conditioner is the heart of the system. Likewise, if your compressor fails in the first
year, we'll replace the entire condensing unit - free of charge. | | | Ductwork | During your system
analysis, we inspect your ductwork. If we state that it is O.K. and you have problems with it during the first five years,
we will make any necessary repairs at no charge. This also covers any new ductwork we install in your home during the installation.
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Disclosure: Above guarantees are void of
problems are caused by acts of God, abuse of system, or non-compliance to manufacturers instructions or recommendations. In
addition, semi-annual maintenance by our company is required to keep guarantees and all manufacturer warranties in force.
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